Business Management

© Mitch McCrimmon

Customer Focus Works

  1. jeffreychc

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1.   Aug 7, 2006 4:54 PM

» jeffreychc - The proof is in the ultra-competitive Asian industries.

Total Quality Management originated in the Asia’s; at the heart of this contemporary management philosophy is customer focus. A strong customer focus at all levels takes nearly all the credit for Asian manufactures being so successful at gaining control over North American markets in prior decades. In short, North American industry had not realised the value of a customer focus until its value was leveraged against them!

I would like to hear more real-world examples of your organisations success with an enhanced customer focus.

-- posted by jeffreychc


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